Your information is used to:

• Prepare quotations, proforma invoices and commercial contracts.
• Manufacture, test, pack and ship your order.
• Provide after-sales support, spare parts and technical guidance.
• Comply with export, customs and tax obligations in China and at destination.
• Reply to your enquiries and, where you have asked us to, send occasional product updates.

We share the minimum necessary information with carefully selected partners so your order can be fulfilled:

• Freight forwarders and carriers — name, address and contact details, so goods can be delivered.
• Customs brokers and authorities — the documentation legally required to export and import.
• Component suppliers — only where a non-standard part must be sourced for your specification.
• Service technicians — where local installation or repair support has been requested.

These partners receive only what is required for their task and are not permitted to use your information for their own marketing.

Business records are held on access-controlled systems. We use industry-standard measures including encrypted connections for data in transit, restricted staff access on a need-to-know basis, and regular backups.

No transmission over the internet is completely secure, so we cannot guarantee absolute security — but we treat your commercial data with the same care we apply to our own, and we will notify affected customers promptly if a breach ever occurs.

We keep order and shipping records for as long as required by Chinese accounting and export regulations, and technical correspondence for as long as it supports your equipment. When information is no longer needed, it is securely deleted.

You may ask us at any time to:

• Confirm what information we hold about your company.
• Correct anything that is inaccurate.
• Delete information we are not legally required to retain.
• Stop sending you product updates.

Requests are handled within 30 days. Contact us using the details at the foot of this page.

Our website uses only the cookies needed to remember your language preference and keep the site working correctly. We do not use advertising trackers and we do not build behavioural profiles of visitors.

If we update this policy we will post the revised version on this page. Material changes affecting how we handle your information will also be communicated to active customers directly.