Unless otherwise agreed in writing, the standard arrangement for new customers is a deposit on order confirmation with the balance payable before shipment. Established customers may apply for more flexible terms through their account manager.

Bank charges outside China are normally borne by the buyer. We do not accept responsibility for delays caused by incorrect remittance details supplied by the buyer.

Every machine passes a multi-stage inspection before dispatch: incoming component checks, in-process verification and a final functional test against the agreed specification. Inspection records are retained and can be supplied on request.

Customers and their appointed representatives are welcome to arrange a pre-shipment inspection at our factory, subject to advance notice so we can schedule the machine and personnel.

If goods arrive with a manufacturing defect or fail to meet the agreed specification in a material way, notify us within 7–14 days of receipt with photos, video and the machine serial number.

Once the claim is verified we will, at our option or as mutually agreed, either:

• Issue a partial refund or credit reflecting the reduced value, or
• Dispatch replacement parts or a replacement machine at our expense, including standard freight.

Return shipping for verified non-conforming goods is covered by us. Transit damage, misuse, unauthorised modification and normal wear are excluded.

New JINGWEI TECHNOLOGY machines carry a 12-month warranty from the date of shipment against defects in materials and workmanship under normal use.

During the warranty period we supply the necessary spare parts free of charge and provide technical guidance for their replacement. Wearing parts — blades, belts, cutting tools and similar consumables — are excluded, as are failures caused by misuse, accident, incorrect power supply or unauthorised modification.

Support continues after the warranty expires. Contact our technical team and we will help you diagnose the issue, supply spare parts at reasonable prices, and guide you through the repair.

Where on-site resolution is not practical, we can advise on returning the unit or specific components to the factory. Depending on your location we may also be able to recommend a local technician.

All machines are supplied with an operation manual and, where applicable, installation and maintenance documentation. Please read these thoroughly before commissioning.

We offer operating videos, live online training sessions and, by separate arrangement, on-site training. When contacting support, please have the machine model, serial number and a clear description of the issue ready.

Our liability for any claim arising from the purchase or use of our products is limited to the remedies set out on this page — compensation or replacement for non-conforming goods, and support for maintenance, repair and operation. We are not liable for indirect or consequential losses such as lost profit or production downtime, except where applicable law provides otherwise.

These terms are governed by the laws of the People's Republic of China. JINGWEI TECHNOLOGY reserves the right to amend them at any time; the current version is always the one published on this page. Substantive changes affecting existing orders will be communicated to the customer directly.